Gabriel Bruno

Gabriel Bruno

Hi, I'm

Gabriel Bruno

Specialist Solutions Architect @ AWSApplied AIAmazon Connect CustomerThought Leader

I help customers apply AI and build delightful customer experiences — sharing lessons from building at scale. Based in Paris.

Opinions expressed here are my own and do not represent the views of my employer.

  1. June 15, 2025 · 2 min read

    As Sam Altman writes in his latest blog post: “The cost of intelligence should eventually converge to near the cost of electricity.” source…

  2. June 05, 2025 · 3 min read

    Three years after the launch of ChatGPT; after a 2023 spent building cool prototypes, a 2024 where you got the impression that you were…

  3. March 25, 2025 · 1 min read

    The assumption that an LLM can do the work for you is fundamentally wrong. Those are tools that are extremely useful in the hands of those…

  4. March 20, 2025 · 1 min read

    The future of Contact Centers will increasingly rely on Synthetic Agents—LLM assistants equipped with functions triggered by the context of…

  5. January 22, 2025 · 3 min read

    As someone who has been deeply involved in integrating LLMs into real-world use cases — both as an individual contributor and as a Tech Lead…

  6. November 04, 2024 · 1 min read

    Funny how we are gradually surrounded by what we might consider has e-waste, while in reality we are just witnessing the end of commercial…

  7. October 14, 2024 · 1 min read

    The Power of People, Potential, and Curiosity

  8. July 08, 2023 · 1 min read

    For years I have heard about Grafana but never really played with it... until now! At the beginning the task was to explore a solution to…

  9. May 01, 2023 · 1 min read

    Is there value in Contact Lens?

  10. March 26, 2023 · 1 min read

    I recently came across this article on ChatGPT's electricity consumption and I was shocked by the findings. According to the author Kasper…

  11. March 18, 2023 · 1 min read

    Did you know that data centers can help save energy and money by reusing their excess heat? According to a recent article from Ars Technica…

  12. January 01, 2023 · 1 min read

    The struggle to monitoring a remote workforce

© 2026 Gabriel Bruno · Specialist Solutions Architect @ AWS