In the last few months I have been leading the project to implement the sentiment analysis for the global call center at Accor. I am thrilled to see that our work has captured the attention of La Revue du Digital 😊
The project is still in progress, but we hope to achieve positive results, such as: • An increase in the customer satisfaction rate, thanks to a better understanding of customer needs and expectations. • A reduction in the rate of abandoned calls, thanks to a better management of flows and priorities. • Improved conversion rate through better value proposition and personalization of offers.
#accor #amazonconnect #machinelearning #sentimentanalysi
